FAQs

  1. I have a concern about my order, how can I contact you?
    For urgent questions, the fastest way to reach us is by email at sorelicare.com@gmail.com. Our small dedicated team personally manages all messages, and we’ll do our best to make sure your experience with SoreliCare is smooth and enjoyable.


  2. I need to update my shipping address, what should I do?
    If you need to change your shipping address, please email us within 24 hours of placing your order. After this time, your order may already be in processing and changes might not be possible. Contact us at sorelicare.com@gmail.com for quick assistance.


  3. Where is my shipping confirmation?
    Most orders are confirmed within 24–48 hours after purchase. During peak seasons, this may take a little longer. Once your order ships, you’ll automatically receive a confirmation email with tracking details. Please also check your spam or promotions folder if you don’t see it in your inbox.


  4. Why hasn’t my tracking updated yet?
    Tracking numbers usually become active within 2–4 business days after your order has been processed. If there’s no update after this time, simply reach out to us and we’ll investigate right away.


  5. Do you ship internationally?
    Yes, SoreliCare proudly ships worldwide 🌍. Shipping costs and delivery times will vary depending on your location. You’ll see available options during checkout.


  6. Can I cancel my order or change my mind?
    We understand things can change! If you’d like to cancel or adjust your order, please let us know within 1–2 days of placing it. After that, we may not be able to intercept your package.


  7. What is your return policy?
    We offer a 90-day hassle-free return policy for all unused items in their original condition. If you’d like to start a return, just send us an email at sorelicare.com@gmail.com and we’ll guide you through the process.